Description

You will provide technical support for a large nationwide network within a 24x7 Network Operations Control Center (NOCC).

Responsibilities

• Monitor and analyze network alarm conditions to proactively identify and minimize disruptions.
• Perform root cause analysis to develop action plans for restoring customer services.
• Troubleshoot channelized and unchanneled T1, T3, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM using DACs equipment.
• Coordinate with LEC, ILEC, and IXC providers to resolve WAN problems and assist onsite field technicians remotely.

Required Skills

• Demonstrated experience with Layer 1 troubleshooting.
• Bachelor’s degree in Telecommunications, Engineering, Networking, IT, or a related field with 2 years of experience, or an Associate’s degree with 4 years of experience.
• Equivalent professional work experience in lieu of a degree.
• Willingness to learn TDM technologies.
• Ability to work in an onsite 24x7 environment requiring shift and workday flexibility.
• Proficiency with Cisco Prime, SNMPc, Orion, and Netflow.
• Working knowledge of UNIX and CCNA certification.

Preferred Skills

• Networking experience across Layers 1, 2, and 3.
• Experience with SONET and/or Time Division Multiplexing (TDM).
• Knowledge of RF, OSPF, BGP, MPLS, and HSRP.

Key Skills

Education

Any Graduate