Description

Manage desktop upgrades, security patching, and hardware lifecycle projects in a Midtown Manhattan environment.

This role is on-site.

Responsibilities

• Execute Windows version upgrades and deploy Windows 10 to new workstations.
• Deploy monthly security and critical patches to all workstations and laptops.
• Manage IT hardware assets, including PC parts removal, inventory, and write-off processes.
• Handle PC software installation, connection, and version control across platforms.
• Organize platform-wide blacklists and whitelists.

Required Skills

• 5+ years of experience in IT support roles.
• Strong understanding of Windows computer operations and Windows 10 Enterprise environments.
• Experience installing and configuring computer hardware, software, systems, and peripherals like printers and scanners.
• Proficiency with Microsoft Office.
• Proven ability to guide non-technical users through step-by-step troubleshooting.
• Bachelor's degree, preferably in an IT-related field.
• Strong organizational skills and attention to detail.

Preferred Skills

• Familiarity with Avamar, Cisco Jabber, Ivanti LANDESK, MobileIron, Trellix, or Symantec.
• Basic proficiency in Chinese (Mandarin and/or Cantonese).

Key Skills

Education

Bachelor's degree