You will provide technical support for networking managed services, managing incidents and change requests in a 24/7 environment.
Responsibilities
- Troubleshoot and resolve network faults, performing second-level log analysis and reporting.
- Execute maintenance activities including patches, upgrades, and device configuration generation.
- Support change request implementation and project delivery based on provided designs.
- Maintain accurate network inventory, records, and configuration management for all devices.
- Develop detailed network diagrams, topology maps, and technical audit documentation.
Required Skills
- 7-10 years of experience in network infrastructure covering WAN, LAN, and WLAN.
- Hands-on experience with Cisco Meraki, SD-WAN, and Aruba.
- Proficiency with Visio for creating network diagrams and topology maps.
- Strong documentation skills using Microsoft Word and PowerPoint for client reporting.
- Degree in Information Technology Engineering.
- Ability to provide 24/7 technical support for incident and change management.
Preferred Skills
- CCNA or CCNP certification.