Description

You will provide technical support for networking managed services, managing incidents and change requests in a 24/7 environment.

This role is hybrid.

Responsibilities

• Troubleshoot and resolve network faults, performing second-level log analysis and reporting.
• Execute maintenance activities including patches, upgrades, and device configuration generation.
• Support change request implementation and project delivery based on provided designs.
• Maintain accurate network inventory, records, and configuration management for all devices.
• Develop detailed network diagrams, topology maps, and technical audit documentation.

Required Skills

• 7-10 years of experience in network infrastructure covering WAN, LAN, and WLAN.
• Hands-on experience with Cisco Meraki, SD-WAN, and Aruba.
• Proficiency with Visio for creating network diagrams and topology maps.
• Strong documentation skills using Microsoft Word and PowerPoint for client reporting.
• Degree in Information Technology Engineering.
• Ability to provide 24/7 technical support for incident and change management.

Preferred Skills

• CCNA or CCNP certification.

Key Skills

Education

Not specified