Description

Key Responsibilities

• Collaborate with the Network Team and Department Director to ensure network security and connectivity.
• Provide Tier 1 and Tier 2 end-user support for network issues based on business priorities.
• Assist with deploying and maintaining core switches.
• Independently deploy, configure, and update edge switches.
• Deploy, maintain, and manage campus telephone systems, including SIP, PRI, and VoIP.
• Maintain DNS and DHCP services, including hostnames and IP address assignments.
• Maintain VLAN configurations and IP address schemas.
• Ensure proxy authentication through Network Policy Server (NPS) and RADIUS.
• Resolve escalated issues involving telephony, wireless networks, and wired network connectivity.
• Configure, deploy, and troubleshoot wireless access points (WAPs), controllers, and management systems.
• Provide 24/7 on-call support for emergency network issues and network or telephony outages.
• Mentor junior network administrators and provide technical guidance as needed.
• Mentor and supervise student assistants and provide appropriate guidance.
• Ensure network equipment efficiency, security, reliability, usability, and scalability through proactive monitoring and automation.
• Manage daily administration of campus switches, routers, firewalls, and supporting applications.
• Research and recommend improvements to networking and telecommunications standards and processes.
• Develop network policies and procedures and document completed projects and tasks.
• Maintain VoIP call centers, hunt groups, and call-routing configurations.
• Troubleshoot complex network issues independently, with minimal intervention or documentation.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 10 years of experience working with IP networks and supporting systems.
• Minimum 3 years of experience working with Extreme Networks, Aruba, Cisco, or equivalent networking hardware and software.
• Experience with Palo Alto firewalls, Palo Alto GlobalProtect VPN, and Cisco VPN, including remote implementation, troubleshooting, and problem resolution, or equivalent experience with similar hardware and software.

Core Skills

• Network administration and troubleshooting
• Switches, routers, and firewall management
• Wired and wireless network infrastructure
• DNS, DHCP, VLANs, and IP addressing
• SIP, PRI, VoIP, and call routing
• NPS, RADIUS, and proxy authentication
• Palo Alto and Cisco VPN technologies
• Network monitoring, automation, and security
• Technical documentation and team mentoring

Key Skills

Education

Bachelor's degree