Description

You will provide hardware and software support across various IT infrastructure components.

Responsibilities

• Provide general hardware and software support for Thin Client workstations, laptops, and conduct user training for 125+ staff members.
• Ensure maximum uptime and efficient use of network OS, applications, servers, services, LANs, and related equipment.
• Manage and support the MTRS Microsoft Teams telephone system and associated hardware.
• Manage and support the FSLogix VDI User Profile Management environment.
• Record, track, and evaluate staff requests using the Service Desk application.

Required Skills

• 3–5 years of relevant professional IT experience.
• Bachelor's degree in computer science or a related field.
• Proficiency in Microsoft Office 365 and Windows Desktop operating systems.
• Experience with personal computers, server hardware, and associated peripherals.
• Knowledge of managing and maintaining AWS instances and Hyper-V 3.0 environments.
• Knowledge of DHCP, DNS, SAN, and LAN/WAN administration.
• Familiarity with Backup and BackupExec systems.
• Experience supporting EMC Storage Area Network (SAN) components (disk arrays, fiber channel switches).

Key Skills

Education

Bachelor's degree