Description

Key Responsibilities

• Support and troubleshoot enterprise LAN/WAN and wireless network infrastructure. • Configure, maintain, and troubleshoot Cisco switches, routers, VLANs, trunks, STP, routing, and network connectivity. • Support Client firewalls, including security policies, NAT, VPN connectivity, routing, and firewall troubleshooting. • Troubleshoot enterprise Wi-Fi connectivity, access points, authentication, coverage, interference, roaming, and performance issues. • Perform network troubleshooting using tools and techniques such as ping, traceroute, packet captures, Wireshark, SNMP, syslog, and interface-level diagnostics. • Troubleshoot A/V and conference room connectivity, including displays, conferencing devices, network-connected A/V endpoints, cabling, and related peripherals. • Work with collaboration/meeting-room technologies such as Microsoft Teams Rooms, Cisco Webex, or similar platforms. • Diagnose network issues affecting voice, video, and collaboration services, including latency, jitter, packet loss, bandwidth, QoS, and multicast where applicable. • Perform network device configuration changes, firmware/software upgrades, and routine maintenance following established change-management processes. • Monitor network availability and performance and proactively address recurring issues. • Maintain network diagrams, device inventory, configuration documentation, and troubleshooting procedures. • Work closely with infrastructure, security, desktop, telecom, facilities, and A/V teams during incidents and implementations. • Participate in incident resolution, root-cause analysis, and problem-management activities. • 8–10 years of hands-on enterprise network engineering/support experience. • Strong working knowledge of Cisco routers and switches. • Hands-on experience supporting Client firewalls. • Good understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, NAT, VPN, STP, routing, and QoS. • Strong experience troubleshooting enterprise Wi-Fi networks. • Ability to diagnose problems across network, wireless, endpoint, cabling, and application layers. • Experience troubleshooting A/V, video conferencing, or conference-room equipment. • Familiarity with network monitoring and troubleshooting tools. • Strong incident troubleshooting skills with the ability to independently handle L2/L3 operational issues. • Good communication and documentation skills." "• CCNA or equivalent practical Cisco networking experience. • Palo Alto PCNSA/PCNSE certification or equivalent firewall experience. • Experience with Cisco wireless solutions such as Catalyst Wireless/WLC. • Familiarity with Microsoft Teams Rooms, Cisco Webex, Crestron, Poly, Logitech, or similar A/V technologies. • Exposure to network monitoring platforms such as SolarWinds, Cisco Catalyst Center, PRTG, or Dynatrace. • Experience working in an enterprise environment with ITIL-based Incident, Problem, and Change Management processes

Key Skills

Education

Bachelor's degree