Description

Key Responsibilities
Data Center Network Operations
•    Manage and support network infrastructure across multiple data center environments and client-specific network deployments.
•    Maintain highly available switching, routing, wireless, and security platforms supporting production, staging, and integration services.
•    Monitor network performance and proactively identify opportunities for optimization, scalability, and resiliency improvements.
•    Perform capacity planning, infrastructure upgrades, firmware maintenance, and lifecycle management activities.
•    Ensure adherence to operational standards, documentation requirements, and change management procedures.
Network Architecture & Engineering
•    Design, implement, and document enterprise-class networking solutions based on client and business requirements.
•    Develop scalable network architectures incorporating segmentation, redundancy, high availability, and security best practices.
•    Lead implementation of modern data center networking technologies including spine-and-leaf architectures, VXLAN, and software-defined networking initiatives.
•    Evaluate emerging technologies and recommend improvements that enhance operational efficiency and service delivery capabilities.
•    Create detailed network diagrams, implementation plans, and technical documentation.
Security & Compliance
•    Configure, manage, and troubleshoot Palo Alto Next-Generation Firewalls (NGFW) and associated security technologies.
•    Implement network security controls including VLAN segmentation, ACLs, VPNs, intrusion prevention, and policy enforcement.
•    Partner with Cyber Security teams to address vulnerabilities, audits, compliance requirements, and security incidents.
•    Assist with network assessments, security reviews, and remediation efforts to maintain a secure infrastructure posture.
•    Ensure client and internal network environments comply with established security standards and best practices.
Client Support & Service Delivery
•    Serve as a technical escalation point for network-related issues affecting client environments.
•    Support large-scale client hardware, software, and infrastructure deployment projects.
•    Build and maintain strong client relationships through exceptional communication, responsiveness, and technical expertise.
•    Participate in client meetings, solution reviews, and technical workshops.
•    Collaborate with project teams to ensure successful implementation and delivery of customer solutions.
Cross-Functional Collaboration
•    Work closely with Engineering, Integration Services, Operations, Sales, Project Management, and Security teams.
•    Provide technical guidance and mentorship to junior engineers and technical staff.
•    Support pre-sales activities including technical consultations, solution design, and infrastructure recommendations.
•    Participate in after-hours maintenance windows and on-call support as needed.
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Required Qualifications
•    5+ years of experience in enterprise network engineering, data center operations, or managed services environments.
•    Strong hands-on experience with Cisco switching, routing, and wireless technologies.
•    Demonstrated expertise deploying and supporting Palo Alto Networks firewalls and security solutions.
•    Experience managing complex multi-site and multi-client network environments.
•    Strong understanding of TCP/IP, DNS, DHCP, NAT, VLANs, VPNs, QoS, and network security principles.
•    Experience configuring and troubleshooting routing protocols including BGP, OSPF, and EIGRP.
•    Knowledge of network monitoring, performance analysis, and troubleshooting methodologies.
•    Ability to independently manage multiple projects and competing priorities.
•    Excellent verbal, written, and interpersonal communication skills.
•    Strong customer service orientation and commitment to operational excellence.
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Preferred Qualifications
•    Cisco CCNP Enterprise certification or equivalent experience.
•    Palo Alto PCNSE certification.
•    Experience with spine-and-leaf architectures and modern data center network designs.
•    Familiarity with Nexus 9000 platforms, Cisco Catalyst platforms, and enterprise wireless solutions.
•    Experience with cloud networking technologies including Azure and AWS connectivity solutions.
•    Knowledge of automation tools and scripting languages such as Python, Ansible, or Terraform.
•    Experience supporting large-scale integration centers, staging facilities, or deployment operations.
•    Exposure to load balancing technologies, SD-WAN, and software-defined networking solutions.
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Physical & Work Environment Requirements
•    Primary work location is Insight's Hanover Park, Illinois Integration Center.
•    Onsite presence required four days per week.
•    Occasional lifting of networking and IT equipment up to 50 pounds.
•    Ability to work within data center and warehouse environments.
•    Participation in planned maintenance windows outside normal business hours as required.
•    Limited travel may be required to support customer projects and infrastructure initiatives

Key Skills

Education

Bachelor’s degree