Description

You will serve as the technical lead for high-priority Juniper customer issues involving MX/PTX routers and EX/QFX switches.

This role is hybrid.

Responsibilities

• Own high-priority customer issues, ensuring prompt network service restoration through systematic problem-solving.
• Build and maintain trust-based relationships with assigned customer accounts.
• Collaborate with internal technical teams to transfer knowledge regarding customer networks, issues, and solutions.
• Contribute to technical documentation, including white papers, KB articles, and troubleshooting guides.
• Drive technical escalations by supporting Service Managers with technical issue understanding and resolution.

Required Skills

• 4+ years of experience in network support, with 2-3 years supporting large IP networks.
• Strong operating and troubleshooting knowledge across TCP/IP, BGP, OSPF, ISIS, and MPLS (L2 & L3 VPN).
• Proficiency with Linux, FreeBSD, and MacOS environments.
• Experience using scripting languages such as Python and Perl.
• Familiarity with network protocols analysis tools and traffic generators.
• 2+ years supporting customers on-site and via phone, handling complex, high-profile bases.
• Bachelor or Master degree in electrical engineering, computer science, or equivalent.

Preferred Skills

• Strong communication, influencing, and customer management skills.

Key Skills

Education

Any Graduate