Description

You will manage and troubleshoot network infrastructure issues across the organization.

Responsibilities

• Investigate root causes of network problems, recreate issues in the lab, and certify vendor fixes or design changes.
• Develop scripts to proactively identify known defect signatures and define non-intrusive recovery processes.
• Plan and prepare for new technology introductions, including reviewing lab designs and testing equipment certification.
• Create troubleshooting guides and deliver knowledge transfer on new designs to Tier-2 Operations.
• Serve as the customer interface for scheduling network changes and coordinating the Change Management process.

Required Skills

• Proficient understanding of Cisco routers and switches, including IOS configuration and upgrades.
• Proficient in BGP, OSPF, GDOI, Crypto, GetVPN, IPSec, Multicast, ACL, and GRE tunnels.
• Proficient in Layer 1 T1, T3, OC3, frame relay, satellite, microwave, wireless, and layer 2 and 3 Protocols.
• Proficient understanding of network design, analysis, and implementation.
• Proficient in layer 2 Ethernet circuits and dot1Q encapsulation.
• Basic understanding of RF and Signaling techniques.
• Experience utilizing network diagnostic tools for fault management.
• Understands escalation, incident management, and change management procedures.

Preferred Skills

• Active CCNA, CCNP, and CISSP certifications.

Key Skills

Education

Bachelor's degree