Description

Key responsibilities • Network Infrastructure: Manage VLANs, routing, QoS, and switches for AV data.

• System Integration: Connect AV control systems to corporate LAN/WAN.

• Network Troubleshooting: Isolate and resolve routing, switching, and firewall issues.

 • Hardware Administration: Install and maintain servers, switches, routers, and wireless access points.

• System Monitoring: Track network performance to prevent outages and identify bottlenecks.

• Security & Backups: Enforce access permissions, implement firewalls, and perform data disaster recovery.

• Tiered Escalation: Act as an advanced escalation point for Level 1/Level 2 help-desk tickets.

• Documentation: Maintain accurate network diagrams, system registries, and configuration logs.

• Collaboration Tech: Support platforms like Microsoft Teams, Zoom, and Cisco Webex.

• Vendor Coordination: Work with external ISPs and hardware vendors to troubleshoot escalated faults.

 Essential Technical Skills

• Knowledge of TCP/IP, DNS, DHCP, VPNs, and VLANs.

• AV over IP (AVoIP): knowledge of protocols like Dante, NDI, and AES67

.• Proficiency with enterprise vendors like Cisco, Juniper, or Palo Alto.

• Experience managing LAN/WAN topologies.

• Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).

Soft Skills• Problem-solving: 

Logically isolating complex, multi-layered IT issues.

• Communication: Translating complex technical jargon for non-IT stakeholders.

• Customer Service: Interacting directly with clients or staff to resolve downtime

Key Skills

Education

Any Gradute