Description

You will own the delivery of the Network Service Roadmap and translate business requirements into technical solution specifications. Your work ensures network infrastructure availability, capacity, and reliability through strict ITIL methodologies.

Responsibilities

• Lead mid-size project delivery and improvement plans, including risk assessment and mitigation strategies.
• Document solutions and maintain all deployment, maintenance, and upgrade records for IT OPS and vendor support.
• Manage vendor resources and supervise network operations, ensuring compliance with defined standards and procedures.
• Conduct root cause analysis for infrastructure problems and resolve major incidents within agreed SLAs.
• Plan funding for network upgrades, modifications, and EOL replacements, coordinating with CAB and running cost approvals.

Required Skills

• 10+ years of experience in network engineering and infrastructure management.
• Deep expertise in ITIL methodologies, including incident, problem, change, release, and knowledge management.
• Hands-on experience with CMDB management and Service Desk operations.
• Ability to translate business needs into technical and functional solution specifications.
• Strong stakeholder management skills with Service Desk, Security, and Local Infrastructure teams.
• Proven track record in root cause analysis and developing resolution plans.
• Experience supervising vendor resources and managing global functional expert roles.

Preferred Skills

• Experience developing detailed project plans to monitor progress and track performance metrics.
• Ability to proactively manage key stakeholders and communicate project status updates.

Key Skills

Education

Bachelor's degree