Description

You will design, implement, and support enterprise-scale voice and IP telephony infrastructure.

Responsibilities

• Configure, upgrade, and maintain UCCE Controllers, CUIC, AW/HDS, Routers, Loggers, and VRUs.
• Modify and maintain UC/UCCX/CVP/UCCE call flows and migrate existing CUCM/Voice Gateway/ICM/CVP infrastructure to new locations.
• Manage data center components including Routers, Switches, Gatekeepers, Gateways, CVP Servers, Nuance Speech Recognition Servers, and CVM VXML Servers.
• Build and add SIP Trunks, CUCM/CUC/Analog gateways, and configure CER.
• Develop UC standards, configuration templates, and Methods of Procedure (MOPs).
• Support pilot and production rollouts of SIP centralized infrastructure using Cisco B2BUA, CUBE, SME, and SBCs.
• Troubleshoot UCCX/E, CUCM, CUC, CER, and Gateways.

Required Skills

• 11+ years of experience designing and supporting Avaya, Asterisk, CUCM, Voice Gateway, ICM, and CVP infrastructure.
• Deep expertise in Voice, VoIP, and IP Telephony architectural design.
• Strong understanding of SIP, MGCP, SCCP, and H.323 signaling technologies.
• Experience with Cisco networking equipment and Cisco B2BUA/CUBE/SME/SBCs.
• Proficiency with Python, VXML, or Ansible/YANGL scripting.
• Knowledge of QoS and call performance optimization.
• Experience managing complex multi-organizational projects.
• Professional level network certification or higher.

Preferred Skills

• Masters degree.

Key Skills

Education

Bachelor's Degree