Description

Key Skills: Network Monitoring, BGP, LTE, WAN, VLAN Configuration, Network Troubleshooting, SNMP, Routing, Network Security, Hardware Replacement

Good to Have Skills: Experience with AWS Applied AI Solutions, Amazon Physical Stores technology, Just Walk Out Technology, distributed systems, switch recovery, PDU management, ISP coordination, field services coordination, EFS dispatch systems, store deployment processes, and 24/7 on-call rotation experience.

Roles & Responsibilities:

• Monitor and triage automated network alarms including BGP, heartbeat, LTE, WAN, temperature, and switch failures across retail stores.
• Execute established runbooks for incident resolution including device power-cycling via PDU/SNMP, LTE modem reboots, and BGP peer troubleshooting.
• Execute network bring-up tasks for new JWO store launches including WAN monitoring, configuration, and WAN sharing setup.
• Provision network devices such as switches, routers, access points, and LTE gateways and validate device provisioning.
• Configure and validate VLAN assignments, IP addressing, and routing for new store deployments.
• Coordinate field services teams for store deployment and manage hardware replacement workflows through EFS dispatch.
• Open and track trouble tickets with LTE carriers for signal issues, SIM replacements, and antenna concerns.
• Coordinate with ISPs for WAN circuit troubleshooting and provide network support for store decommissions and retrofits.
• Partner with engineering team for escalations and participate in 24/7 on-call rotation for network operations.

Experience Required: Strong ability to troubleshoot hardware, software, and network issues. Experience with network support operations, distributed systems, and solving complex problems. Flexibility to work 5 days a week in rotational shifts including morning, afternoon, and night shifts

Key Skills

Education

Any Graduate