Description

You will manage and maintain enterprise voice and unified communications infrastructure across multiple sites.

Responsibilities

• Install, rack, and stack network equipment at remote sites to support IT M&A projects and integrations.
• Manage Cisco Unified Communications environments, including CUCM, CUC, and IM&P.
• Configure and support Cisco Expressway, CUBE, SIP Trunking, and voice gateways using H.323 and MGCP protocols.
• Support Cisco Webex Cloud technology (WxC and WxCC) and Contact Center environments (UCCX/UCCE).
• Maintain LAN/WAN technologies, IP addressing, and Windows Server/VMWare administration.

Required Skills

• 5+ years of IT experience specializing in VoIP and IP telephony.
• 5+ years of experience with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
• 3+ years of experience with Cisco IM & Presence Server, Cisco Jabber, and Cisco Contact Center (UCCX or UCCE).
• 3+ years of experience with Cisco Webex Cloud technology (WxC and WxCC).
• Experience with Cisco Emergency Responder (CER), Cisco Expressway, and Cisco Unified Border Element (CUBE).
• Proficiency with Voice IOS Gateways, H.323, MGCP, and SIP Trunking.
• Experience with Calabrio Call recording.
• Knowledge of Windows Server, VMWare administration, and Cisco infrastructure.

Preferred Skills

• CCNP Voice certification.
• Bachelor’s degree in Telecommunications, Computer Science, Information Systems, or a related field.

Key Skills

Education

Bachelor’s Degree