Description

Comprehensive understanding of network services and networks such as TCP/IP, OSPF and EIGRP

In-depth knowledge of networking systems such as firewalls, routers, switches, wireless LAN controllers, access points

Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently

Ability to design, implement and troubleshoot Wi-Fi and security infrastructure

Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology

Ability to manage several requests simultaneously from design to implementation

Monitor group request queues, alert notices, and other work request streams for new ad hoc requests

Regularly communicate status of requests with customers and key stakeholders via ServiceNow, email, Microsoft Teams, and phone as dictated by the severity and circumstances of the request

Maintain updated documentation of all in-progress and completed requests in appropriate systems

Install, configure, and maintain infrastructure within company operational guidelines

Create and maintain system documentation for infrastructure including installation, configuration, and appropriate troubleshooting steps

Identify opportunities for process improvement through solutions to recurring problems and enhancements to existing solutions or documentation.

Communicates effectively with the stakeholder to identify needs and evaluate alternative solutions

Accountable for driving open ad hoc requests through closure

Help set standards for network engineer activities

Strong facilitation skills

Key Skills

Education

Bachelor's degree