Description

You will act as the site support liaison for engineering teams, developing and supporting IT infrastructure solutions to address business needs.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and system problems.
• Perform data backups and execute disaster recovery operations.
• Build demands and evaluate hardware and software requirements alongside business partners.
• Participate in integrated testing and acceptance of infrastructure components.
• Support enterprise IT and cybersecurity initiatives in coordination with IT leadership.

Required Skills

• 4+ years of experience in helpdesk or IT site support roles.
• Proficiency in configuring and troubleshooting desktops, workstations, and laptops.
• Foundational networking knowledge, including TCP/IP settings, VPNs, and routers.
• Experience with Incident Management, Change Management, and Problem Management.
• Ability to install and configure applications and manage Microsoft Office Suite.
• Skill in requirement analysis to elicit and record business functionality.
• Ability to integrate and communicate across applications, databases, and technology platforms.
• Bachelor’s Degree or equivalent experience.

Key Skills

Education

Bachelor’s Degree