Description

• Support enterprise network infrastructure with an initial primary focus on Microsoft Azure networking and Zscaler

• Configure, support, and troubleshoot Azure networking services including Virtual Networks, subnets, route tables, Network Security Groups, VPN connectivity, Virtual WAN, ExpressRoute, Azure Firewall, and related hybrid connectivity technologies

• Support connectivity between on premise infrastructure, Azure environments, corporate locations, remote sites, and external services

• Participate in Azure regional expansion, network resiliency, disaster recovery, and cloud modernization initiatives

• Configure, support, and troubleshoot Zscaler Internet Access and Zscaler Private Access

• Support ZIA web filtering, traffic forwarding, Internet access, security policies, and related configurations

• Support ZPA application access, application segments, server groups, and access policies

• Troubleshoot Zscaler Client Connector, authentication, application access, Internet access, and traffic forwarding issues

• Monitor Azure and Zscaler network health, connectivity, performance, and availability

• Troubleshoot complex routing, VPN, DNS, firewall, cloud connectivity, and application access issues

• Implement network infrastructure changes using established configuration and change management processes

• Participate in network upgrades, migrations, platform expansion, lifecycle management, and vulnerability remediation activities

• Lead assigned technical implementations and coordinate project activities with internal teams, vendors, and service providers

• Coordinate technical activities with Server, Security, Endpoint, Application, Service Desk, and other technology teams

• Participate in incident response, problem management, root cause analysis, and outage resolution

• Maintain network diagrams, IP addressing information, configuration standards, procedures, and technical documentation

• Recommend improvements to network reliability, security, performance, automation, and operational processes

• Provide escalation support to Network Engineer L1 and operational support resources

• Participate in the Network Engineering on call rotation and provide support for critical infrastructure incidents as required

• Assist with Cisco routing, switching, firewalls, Meraki, WAN, SCADA, and other Network Engineering initiatives as needed

Required skills:

• Strong enterprise networking experience

• Strong understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPNs, firewalls, NAT, and network troubleshooting

• Experience supporting Microsoft Azure networking, Zscaler, or comparable cloud and secure access technologies

• Experience with Azure Virtual Networks, route tables, Network Security Groups, VPN connectivity, Virtual WAN, ExpressRoute, Azure Firewall, or similar cloud networking technologies

• Experience supporting Zscaler Internet Access, Zscaler Private Access, or comparable secure access technologies

• Experience troubleshooting connectivity across cloud, on premise, WAN, VPN, and Internet environments

• Experience implementing network infrastructure changes in production environments

• Familiarity with Cisco routing, switching, firewalls, and Meraki technologies

• Ability to independently troubleshoot complex technical issues and drive them through resolution

• Experience working with internal technology teams, vendors, carriers, service providers, and third party support organizations

• Strong verbal and written communication skills

• Strong documentation and organizational skills

• Ability to manage multiple technical activities and projects simultaneously

• Ability to work independently while collaborating with a broader Network Engineering team

• Familiarity with PowerShell, Python, REST APIs, Infrastructure as Code, or network automation tools is a plus

• Relevant Microsoft Azure, Zscaler, Cisco, or other networking certifications are a plus

Key Skills

Education

Bachelor's degree