Description

Skillset/Qualifications:

• Provide end-to-end ownership and accountability for enterprise wireless network services, including performance, availability, and service delivery across client locations.
• Design, deploy, and optimize Cisco wireless network solutions, including:
  • Cisco Catalyst Wireless (9800 series controllers and APs)
  • Cisco Meraki wireless environments
  • Cisco DNA Center for automation and assurance
• Conduct and validate wireless site surveys using industry-standard tools such as Ekahau or AirMagnet to support RF coverage, channel planning, capacity design, and post-deployment validation.
• Perform RF analysis and troubleshooting, addressing interference, signal degradation, roaming issues, and client performance challenges.
• Develop and maintain wireless heatmaps, RF design documentation, configuration standards, and predictive models for new and existing facilities.
• Lead wireless infrastructure deployments and refresh initiatives, including hardware upgrades, EOL/EOS lifecycle management, and firmware standardization.
• Monitor and optimize wireless network performance using Cisco DNA Center Assurance, Meraki Dashboard, and other monitoring tools.
• Troubleshoot complex end-user connectivity issues, including authentication failures, latency, packet loss, and roaming behavior across wireless networks.
• Serve as Tier 3 escalation for wireless-related incidents and problems, performing root cause analysis and implementing corrective actions.
• Define and enforce wireless standards, including security (WPA2/WPA3, 802.1X), SSID design, segmentation, and QoS for business-critical applications.
• Collaborate with infrastructure teams to integrate wireless with LAN/WAN, security, and cloud networking components.
• Develop and maintain detailed documentation, including wireless architecture diagrams, configurations, runbooks, and knowledge base articles.
• Support automation initiatives leveraging Cisco DNA Center, APIs, Python, and Ansible for wireless provisioning and operations.
• Participate in on-call rotation to support wireless operations, including after-hours escalation when required.
• Adhere to ITIL processes for incident, problem, and change management.
• Perform other duties and support additional projects as assigned.

Required Skills and Experience:

• Bachelor’s degree and 3+ years of experience designing and supporting enterprise wireless networks; or high school diploma/GED and 6+ years of relevant experience.
• Hands-on experience with Cisco wireless technologies, including:
  • Cisco Catalyst Wireless (9800 controllers, Cisco APs)
  • Cisco Meraki wireless solutions
  • Cisco DNA Center (Assurance and Automation)
• Experience conducting and analyzing wireless site surveys and RF designs using tools such as Ekahau or AirMagnet.
• Strong understanding of 802.11 standards (a/b/g/n/ac/ax), RF fundamentals, channel utilization, and interference mitigation.
• Experience troubleshooting wireless connectivity issues, including client performance, roaming, authentication (802.1X), and coverage gaps.
• Knowledge of network protocols and supporting infrastructure, including DHCP, DNS, VLANs, and basic routing/switching.
• Understanding of wireless security architectures, including WPA2/WPA3, RADIUS, and segmentation.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively across a matrixed organization.
• Demonstrated customer service orientation and commitment to service excellence.

Preferred Skills and Experience:

• Cisco certifications such as CCNA Wireless, CCNP Enterprise (Wireless concentration), or CCIE Wireless.
• Experience with Cisco DNA Center automation, APIs, and wireless assurance analytics.
• Knowledge of location services, wireless analytics, and IoT integration within Cisco platforms.
• Experience integrating wireless networks with network security solutions (Cisco ISE, NAC).
• Familiarity with cloud-managed wireless (Meraki) and hybrid enterprise environments.
• Experience supporting large-scale, multi-site wireless deployments.
• Knowledge of scripting (Python, PowerShell) for automation of wireless operations.
• Experience working with managed service providers.
• Experience with VLAN design, QoS, segmentation, and network performance tuning in enterprise wireless environments

Key Skills

Education

Bachelor's degree