Description

This role focuses on deep-level network and infrastructure troubleshooting.

Responsibilities

• Perform end-to-end troubleshooting from Layer 1 through Layer 3 and the Application layer.
• Support and troubleshoot routing protocols, specifically BGP, EGP, and EIGRP.
• Troubleshoot HPE, Dell, and EMC server stacks hands-on.
• Participate in a 13-day rotation for offshore escalation support after 7:00 PM ET.

Required Skills

• Expert-level CLI proficiency and a deep system troubleshooting mindset.
• Strong understanding of OSI Layers 1 - 3 and routing protocols.
• Proven experience managing and repairing physical server infrastructure.
• Experience in high-uptime operations environments.
• Familiarity with Data Center operations.
• Experience with network technologies.
• Experience with Linux.

Key Skills

Education

Bachelor's degree