Description

Summary

We are seeking a Network Engineer to support our client and perform LAN and Wi-Fi monitoring and support. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction. This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 4 days a week. This hybrid schedule could change in the future.

Responsibilities include, but not limited to:

Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.

Resolve Trouble Tickets generated through ServiceNow.

Document troubleshooting steps and solutions for future reference.

Assist Tier 1 Support in diagnosing and resolving LAN-related problems.

Provide Tier 2 Support for LAN-related incidents and service requests escalated from Tier 1.

Collaborate with Tier 3 LAN Engineers for complex issue resolution.

Perform duties in support of the mission as directed by the Management.

Typically performs all functional duties independently.

Ability to manage multiple projects, meet deadlines, and prioritize and manage your own workload.

Education Requirements

A minimum of 3–7 years of relevant experience.

A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.

An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions

Key Skills

Education

Any Graduate