Description

You will manage network operations to support clinical patient care and general networking requirements in a medical environment.

Responsibilities

• Resolve network issues and requests received via electronic ticketing and phone calls.
• Troubleshoot advanced hardware issues involving routers, switches, and components like WICs and SFP modules.
• Deploy new network hardware and document problem symptoms, system information, and network topology diagrams in the knowledge base.
• Identify and communicate technical trends to department leaders to define corrective actions.
• Own user problems from initial contact through resolution, following up to communicate progress.

Required Skills

• 5+ years of experience in network engineering and operations.
• Hands-on experience with network firewalls, VPNs, ACLs, and internet egress technologies.
• Proficiency with network protocols including NAT, IP/TCP/UDP, SSL VPN, and IPSec VPN.
• Strong troubleshooting skills in WAN/LAN environments using TCP/IP.
• Ability to resolve technical problems over the phone in a demanding environment.
• Experience with routing and switching hardware and advanced troubleshooting.
• Ability to manage multiple priorities and adhere to SLA timelines for escalations.
• Willingness to be on call as needed.

Preferred Skills

• Degree or certification in a network-related field.
• Knowledge of healthcare information systems and clinical environments.
• Ability to communicate technical concepts to non-technical audiences.

Key Skills

Education

Any Graduate