Description

JOB DESCRIPTION:
Must Have Technical/Functional Skills
•       Expert in implementing, and support Cisco ACI (policy model, contracts, EPGs, fabric troubleshooting).
•       Administer and troubleshoot Palo Alto Firewalls including:
o       Security policies, NAT, routing
o       VPN (IPSec, site-to-site, remote access)
o       Panorama management and threat prevention profiles
•       Manage and support enterprise wireless networks (Cisco, Aruba, or equivalent), including RF optimization, roaming, and high-density deployments.
•       Design, configure, and troubleshoot IPSec VPNs, including third-party interoperability.
•       Administer Infoblox DDI (DNS, DHCP, IPAM) including grid management, failover, and automation integration.
•       Lead hands-on P1 troubleshooting for complex network issues across Application, LAN, WAN, DC, and security domains.
•       Real-time packet capture skills to investigate complex issues during live P1 calls. (Wireshark)

Required Technical Skills
•       Cisco ACI: APIC, EGs, contracts, fabric health, L2/L3 connectivity
• Palo Alto Firewalls: PAN-OS, Panorama, security policies, IPSec VPN, NA
•       Wireless: Enterprise WLAN design, RF analysis, troubleshootin
•       VPN: IPSec site-to-site, remote access, multi-vendor environments
•       Infoblox: DNS, DHCP, IPAM, Grid Master, HA
•       Networking Fundamentals: TCP/IP, BGP, OSPF, VLANs, QoS, multicast

Roles & Responsibilities:
•       Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer in a high pressure factory environments
•       Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.

•       Manage new and existing equipment, hardware, and network device software upgrades.

•       Understanding Network support priorities and objectives and taking an active role in accomplishing them.

•       Should be able to lead and drive technically the Operational issues on his own in a high pressure environment engaging multiple stakeholders during live troubleshooting.
•       Help level 1 & level 2 resources to address the Network related issues.
•       Strong understanding of network routing and switching protocols required.
•       Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
•       Resourceful, with the ability to work independently.
* Strong time management skills and attention to detail.
•       Ability to multi-task activities with shifting priorities

Key Skills

Education

Any Graduate