Description

You provide field support for LANs, WAN connections, and application performance troubleshooting.

Responsibilities

• Monitor the day-to-day operations of the data network within your defined scope.
• Provide technical assistance and resolve network problems for end-users and infrastructure groups.
• Recommend and assist with implementing complex upgrades and improvements to the data network.
• Troubleshoot performance issues across the enterprise environment.
• Participate in the on-call rotation.

Required Skills

• Minimum 2-4 years of in-depth troubleshooting of practical networking systems (LAN, firewalls, routers, PCs, Printers).
• Comprehensive understanding of TCP/IP, OSPF, and EIGRP.
• Ability to analyze and evaluate networks to identify issues and provide efficient solutions.
• Plan, implement, and engineer network solutions using Cisco equipment (intermediate to advanced complexity) without assistance.
• Experience with Technical Support and Maintenance operations.
• Demonstrated proficiency in Customer Service practices.
• Familiarity with CCNA concepts.
• Experience in Mentoring.
• Ability to create comprehensive documentation using Visio and related tools.

Key Skills

Education

Any Gradute