Description

Key Responsibilities:-

Monitoring & Operations

• Monitor network and infrastructure systems using monitoring tools
• Respond to alerts, incidents, and service requests
• Perform initial diagnostics and troubleshooting
• Escalate complex issues to L2/L3 teams with proper documentation
• Follow incident, problem, and change management processes

Networking (L1 /L2)

• Check basic network connectivity (ping, traceroute)
• Support LAN, WAN, and VLAN connectivity
• Verify switch and firewall status
• Assist with port status, link issues, and interface errors
• Support DNS, DHCP, and IP address issues

Infrastructure (L1/L2)

• Monitor servers, VMs, and basic cloud resources
• Perform basic OS checks (CPU, memory, disk)
• Assist with server restarts and service checks
• Support virtualization environments (basic tasks)
• Assist with backup job monitoring

User & Application Support

• Support access to internal applications
• Perform basic access checks and validations
• Assist users with connectivity and performance issues
• Coordinate with application teams during incidents

Documentation & Reporting

• Update tickets with accurate troubleshooting steps
• Follow runbooks and SOPs
• Maintain asset and incident records

Required Skills & Knowledge

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Basic knowledge of VLANs and routing
• Familiarity with firewalls and network devices
• Understanding of monitoring and ticketing systems
• Ability to follow troubleshooting procedures
• Basic knowledge of Servers, Windows etc, VMware etc.
• Capable of providing the professional smart hands as part of support
• Capable of being available as needed, including weekend if required

Key Skills

Education

Any Gradute