Description

Monitor and maintain network infrastructure, servers, and virtualization environments while resolving L1/L2 incidents and supporting user access.

This role is on-site.

Responsibilities

• Monitor network and infrastructure systems using diagnostic tools, responding to alerts and performing initial troubleshooting.
• Support LAN, WAN, and VLAN connectivity, verifying switch and firewall status to resolve port and interface errors.
• Manage basic server operations including OS checks, service restarts, and backup job monitoring for VMs and cloud resources.
• Resolve DNS, DHCP, and IP address issues, ensuring stable internal application access for users.
• Document troubleshooting steps, update tickets, and follow incident and change management procedures.

Required Skills

• 5+ years of experience in network and infrastructure support.
• Strong understanding of TCP/IP, DNS, and DHCP protocols.
• Experience managing LAN, WAN, and VLAN connectivity.
• Proficiency with Windows server environments and VMware virtualization.
• Familiarity with monitoring tools, ticketing systems, and basic firewall operations.
• Ability to perform smart hands support and follow runbooks/SOPs.
• Availability for weekend support as required.

Preferred Skills

• Experience with cloud resource monitoring and basic cloud infrastructure tasks.
• Knowledge of advanced routing and switch configuration.

Key Skills

Education

Any Gradute