Description

-- Delivery Management with ITIL Experience -- Customer management -- Leading strategic discussions and roadmap with customer leadership -- Thought leadership in bringing automation and process improvement in service delivery -- Leading Major Incidence calls and driving RCA process -- Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues - Ability to configure and discuss Routing and Switching technologies, MPLS , Network Security, Data Center networks – firewalls, IDS/IPS, VPN, load balancers - Must have hands on experience on Dell switches and Paulo Alto firewall. - Switching: Cisco Catalyst Switches, VLAN, STP, VLAN Trunking - Understanding of Cisco ASA (Cisco VPN Technology) - Understanding of Cisco Wireless LAN Controllers and Access points. - IP routing and switching. - Understanding of Cisco ACI and SD-WAN -- Network Monitoring and Alerts management

Key Skills

Education

Bachelor's degree