Description

Manage and resolve Tier II network, circuit, and telephony issues within the enterprise infrastructure.

Responsibilities

• Diagnose and resolve Tier II network, circuit, and telephony issues.
• Install, configure, and maintain network service devices, telecommunications, and LAN/WAN hardware and software.
• Track and manage network events through to resolution following Incident Management Procedures.
• Work with vendors to escalate trouble tickets and determine root causes for outages or chronic issues.
• Create documentation and conduct training for Service Desk and support teams regarding new hardware or services.

Required Skills

• Minimum of one year of network operations experience.
• Knowledge of routing, switching, and network topologies.
• Experience with network operating systems and computer operating systems.
• Understanding of network hardware, telecommunication systems, and data privacy.
• Working knowledge of network services availability, performance, and security.
• Ability to implement network security policies and procedures.
• Intermediate proficiency with Microsoft Office.
• Bachelor's degree in Computer Science, Information Technology, IT Engineering, or equivalent work experience.

Preferred Skills

• Experience with point of sale and payment systems.
• Working knowledge of ARM, Orion, NNMi, and BSM tools.

Key Skills

Education

Bachelor's Degree