Description

Key Responsibilities

• Ensure adherence to SLAs, KPIs, and compliance requirements across all network services
• Oversee incident, problem, and change management processes for network infrastructure
• Serve as primary point of contact for network service performance and escalations
• Monitor performance metrics, produce dashboards and reports on availability, capacity, and incidents
• Manage relationships with network service providers, hardware vendors, and MSP partners
• Ensure network services align with security policies and regulatory requirements
• Drive automation, standardization, and process improvements including cloud migration and SD-WAN rollout

Required Skills

• 7+ years of experience in network operations, service delivery, or IT infrastructure management
• Strong understanding of enterprise networking technologies: Cisco, Juniper, Palo Alto, Fortinet
• Experience with ITIL frameworks (Incident, Problem, Change, Service Level Management)
• MSP background with expert-level networking knowledge
• Proven ability to manage cross-functional teams and complex service environments
• Excellent communication, stakeholder management, and analytical skills
• Bachelor's degree in IT, Computer Science, Engineering, or related field

Preferred Skills

• ITIL v4 Certification
• CCNP, CCIE, JNCIP, PCNSE, or similar network certifications
• Experience with cloud networking: AWS, Azure, GCP
• Familiarity with automation tools: Ansible, Terraform
• Experience with monitoring platforms: SolarWinds, Zabbix, ThousandEyes

Key Skills

Education

Bachelor's degree