Description

Job Description

    Required Credentials: 
•    3+ years of hands-on experience in network operations or infrastructure support.
•    Formal education in computer networking, information technology, or equivalent practical experience.
Required Qualifications: 
•    Serve as a Tier 2 escalation point for complex or high-impact network incidents originating from Tier 1
•    Proven experience supporting large-scale, 24x7 production network environments, including participation in on-call rotations
•    Strong hands-on operational experience with enterprise and service-provider networking infrastructure, including routers, switches, firewalls, VPNs, and load balancers
•    Deep troubleshooting expertise across TCP/IP and advanced L2/L3 networking, including the ability to triage and resolve incidents using established runbooks, while applying critical thinking for complex issues that require solutions outside of standard procedures.
•    Solid working knowledge of routing, switching, and transport technologies: BGP, OSPF, IS-IS, MPLS, Spanning Tree, IPv4/IPv6, MACSec, and Anycast
•    Experience working with multiple network vendors in production environments (e.g., Juniper, Cisco, Arista, Ciena)
•    Demonstrated ability to communicate clearly and professionally with customers during incidents, status updates, and post-incident reviews
•    Strong written and verbal English communication skills suitable for direct customer interaction
•    Proven ability to act as the primary technical and communication bridge, ensuring seamless handoff and escalation of complex issues from Tier 1 support to higher-level engineering teams.
Useful Qualifications:
•    Ability to read and understand the logic of operational automation scripts written in languages such as Python, Perl, or shell (Python preferred)
•    Exposure to version control systems and collaborative tooling for operational code or scripts

Key Skills

Education

Any Graduate