Description

What's the Job?

• Provide operational support for network environments, including switching & routing (underlay and overlay), firewall, traffic management, content inspection, and DNS.
• Monitor and manage events by interpreting monitors, dashboards, traffic captures, and logs using tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon.
• Perform Level I triage for networking incidents, identify service impact, and respond according to business impact while communicating with management and technical escalation paths.
• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting, engage in technical research and troubleshooting, and escalate to next-level leadership as needed.
• Maintain data quality by ensuring incident tickets are complete and accurate in the system of record, including follow-ups and awareness communications.

What's Needed?

• Basic understanding of Internet protocols and networks, including WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, and BGP, plus familiarity with OSI layers 1-7.
• Basic understanding of troubleshooting methodologies for networking problems and the ability to apply proactive and reactive troubleshooting tools.
• Basic understanding of network automation tools and processes.
• Self-starter mindset with strong organization, attention to detail, and analytical skills.
• Excellent verbal and written communication skills, including the ability to align actions to business impact and service restoral

Key Skills

Education

Any Graduate