Description

Communicate and coordinate designs and documentation with external vendors and internal technology focused teams, including senior management
Lead the onboarding, deployment, and integration of Secure IoT firewalls into business-as-usual Brokerage systems and processes
Lead operational support for multiple network security solutions (e.g. GCP cloud native firewalls and/or Fortinet / Palo Alto third-party vendor solutions)
L3 operational support, including incident management and troubleshooting advanced issues and collaborating with technology peers internally and externally (e.g. vendors)
Implement monitoring of products and services to ensure a healthy and resilient infrastructure
Potential for off hour coverage via mobile phone (e.g. as part of an operational oncall system)
Creation/supplementation of operational runbooks
Assist in knowledge transfer (e.g. training global teammates via video recordings)

Skills
Technical skills
Knowledge and experience with common network security solutions (e.g. firewalls, Virtual Private Networks (VPNs), Network Address Translation (NAT), etc.)
Knowledge of packet filtering and stateful packet inspection
Knowledge and experience in cloud environments
Scripting in any of the popular languages or tools (e.g. shell scripts, Python, Ansible, Github, Data pipeline, integration with third party vendor APIs)
Knowledge of fundamental on networking (e.g. routing, switching, VLANs, etc.)
Experience with host security (e.g., iptables, host-based firewalls)
Familiarity with Change Management and incident response techniques

Soft skills
Active interest in IT Security and general knowledge of Information Security
Excellent written and oral communication skills; fluent English is required
Strong interpersonal and communication skills; capable of writing documentation, making presentations to internal audience, and interacting positively with management, colleagues and customers
Independent problem-solving, highly motivated, and self-directing
Comfortable working in an engineering and support team with potential for heavy end user interaction
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Desired Skills
Having skills and experience in the areas below is a major plus and will help the candidate integrate with the team and environment:
Experience with any of the firewall platforms: Fortinet, Palo Alto, Juniper, etc.
Understanding of networking and routing protocols (e.g. static routing, BGP, etc.)
Strong understanding of networking fundamentals (OSI model, TCP Stack, network design)
Experience in customer support and experience in interacting with business users
8-10 years of network security administration experience; preferably in the Financial Services sector. Bachelor's Degree in Computer Science or IT equivalent to the job description is required

Key Skills

Education

Bachelor's degree