Description

Essential Job Functions:
1. Incident Management & Troubleshooting

• Handle critical incidents and escalations.
• Troubleshoot:
  • User access issues (VPN, proxy, SASE platforms)
  • Application/website access issues
  • DNS, latency, and connectivity problems
• Analyze logs using:
  • Panorama (Palo Alto)
  • Zscaler dashboards (ZIA/ZPA)
• Perform packet capture analysis (Wireshark/tcpdump).

2. SASE Platform Operations

• Provide operational support for:
  • Prisma Access (Mobile Users, Remote Networks, Service Connections)
  • Zscaler (ZIA – Internet Access, ZPA – Private Access)
• Troubleshoot:
  • GlobalProtect VPN issues
  • Zscaler Client Connector issues
  • Monitor tunnel status (IPsec/GRE) and user traffic flow
  • Tunnel failures (IPsec/GRE)
  • Authentication and SSO issues

3. Firewall Administration

• Configure and manage Palo Alto Networks NGFWs:
  • Security policies
  • NAT rules
  • URL filtering policies
• Support:
  • App-ID and User-ID based policies
  • SSL Decryption troubleshooting
• Monitor firewall health and logs.

Qualifications:

• Experience: 8–12 Years

Required Skills:

• Hands-on experience with:
  • Prisma Access
  • Zscaler (ZIA/ZPA)
  • Palo Alto Networks firewalls
• Strong understanding of:
  • TCP/IP, DNS, HTTP/HTTPS
  • VPN technologies (IPsec, SSL VPN)
  • Proxy concepts (PAC file, explicit proxy)

Key Skills

Education

Bachelor's degree