Description

Manage Palo Alto firewall operations, including upgrades, migrations, and incident resolution for a critical network security infrastructure.

This role is on-site.

Responsibilities

• Execute major and minor firewall upgrades, faulty unit replacements, and firewall-to-firewall migrations.
• Troubleshoot and resolve P1 through P3 incidents, handling L1/L2/L3 ticket escalations.
• Manage the support queue, assigning tickets and performing standard changes per client requirements.
• Create Standard Operation Procedures (SOPs), Root Cause Analysis (RCA) reports, and Problem tickets.
• Mentor junior engineers, coordinate shift handoffs, and collaborate with vendors and TAC to resolve technical issues.

Required Skills

• 8+ years of experience in network security and firewall administration.
• Deep expertise as a Subject Matter Expert (SME) on Palo Alto Networks firewalls.
• Proficiency in ServiceNow for ticketing, queue management, and SLA tracking.
• Strong understanding of IPsec and SSL tunnel configurations and troubleshooting.
• Experience with network incident resolution, RCA, and Service Improvement Programs (SIP).
• Bachelor's degree in Computer Science, Engineering, or a related field.

Key Skills

Education

Bachelor's degree