Description

Job Description

Required Credentials: 

• 3+ years of hands-on experience in network operations or infrastructure support.
• Formal education in computer networking, information technology, or equivalent practical experience.

Required Qualifications: 

• Serve as a Tier 2 escalation point for complex or high-impact network incidents originating from Tier 1
• Proven experience supporting large-scale, 24x7 production network environments, including participation in on-call rotations
• Strong hands-on operational experience with enterprise and service-provider networking infrastructure, including routers, switches, firewalls, VPNs, and load balancers
• Deep troubleshooting expertise across TCP/IP and advanced L2/L3 networking, including the ability to triage and resolve incidents using established runbooks, while applying critical thinking for complex issues that require solutions outside of standard procedures.
• Solid working knowledge of routing, switching, and transport technologies: BGP, OSPF, IS-IS, MPLS, Spanning Tree, IPv4/IPv6, MACSec, and Anycast
• Experience working with multiple network vendors in production environments (e.g., Juniper, Cisco, Arista, Ciena)
• Demonstrated ability to communicate clearly and professionally with customers during incidents, status updates, and post-incident reviews
• Strong written and verbal English communication skills suitable for direct customer interaction
• Proven ability to act as the primary technical and communication bridge, ensuring seamless handoff and escalation of complex issues from Tier 1 support to higher-level engineering teams.

Useful Qualifications:

• Ability to read and understand the logic of operational automation scripts written in languages such as Python, Perl, or shell (Python preferred)
• Exposure to version control systems and collaborative tooling for operational code or scripts

Key Skills

Education

Any Graduate