Description

You will manage desktop hardware and software lifecycles, providing onsite technical support for incidents, configurations, and break-fix services.

This role is on-site.

Responsibilities

• Manage desktop device incidents from initial report through to resolution, including hardware, software, and connectivity issues.
• Execute IMAC, deskside support, and hard and soft break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates, hardware replacements, and ensuring correct OS imaging.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Analyze service desk calls and incident data to identify requirements for user training or automation.

Required Skills

• 2+ years of experience in onsite support and remote user support.
• Proficiency with Windows 7 OS and standard office applications including MS Office and Outlook.
• Hands-on experience with ServiceNow or similar service management tools.
• Knowledge of ITIL processes, specifically Incident, Change, Problem, and Service Request management.
• Experience with Remote Infrastructure Management and EUC tools.
• Ability to manage spare and buffer stock and provide VIP deskside support.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting Mac devices and tablets.

Key Skills

Education

ANY GRADUATE