Description

You will provide network support and monitoring within a NOC environment to maintain infrastructure stability.

Responsibilities

• Monitor network infrastructure and react to alarms for Cisco routers, switches, and DHCP services.
• Perform initial triage and troubleshooting for issues impacting large subscriber bases.
• Manage the full lifecycle of incidents using the Remedy ticketing system, including hourly updates and outage board documentation.
• Coordinate with Level 3 technical teams and inter-departmental units like OSP, ISP, and Digital Services during outage conditions.
• Communicate with customers to gather technical details and guide them through established troubleshooting procedures.

Required Skills

• 5-8 years of experience in network support or NOC operations.
• Proficiency with TCP/IP, DHCP, and Cisco routers and switches.
• Experience with Remedy ticketing systems and incident management.
• Hands-on knowledge of Arris CMTS and cable modems.
• Technical familiarity with UCS, Wi-Fi, VOIP, and WAN.
• Ability to perform network alarm monitoring and triage.
• Strong analytical skills for trend identification and data reporting.
• Bachelor or Master of Engineering degree.

Preferred Skills

• Experience analyzing raw data and reports to identify call volume trends and potential outage patterns.

Key Skills

Education

Any graduate