Description

You will provide Level 2 network support, managing connectivity issues across diverse hardware environments and ensuring stable WAN link performance.

Responsibilities

• Troubleshoot and resolve complex network connectivity and performance issues.
• Coordinate technical assistance with OEM support for advanced technology escalations.
• Collaborate with local site contacts to resolve hardware, cabling, and WAN link problems.
• Manage network incidents and changes following ITIL disciplines.

Required Skills

• 5+ years of hands-on experience in network support.
• Proficiency with Cisco products including Nexus, 6500 switches, Wireless Controllers, Access Points, and Meraki.
• Experience with Juniper EX and QFX switches and MX Series routers.
• Expertise in wireless troubleshooting using Cisco WLC and Meraki.
• Deep understanding of BGP and OSPF routing protocols.
• Strong knowledge of routing and switching technologies.
• Ability to work on-site in Dallas, TX.
• Any Graduate degree.

Preferred Skills

• CCNP certification or higher.
• ITIL certification or strong knowledge of Incident, Problem, and Change Management.
• Experience with F5 Load Balancers and Client Access Points.

Key Skills

Education

Any Graduate