Description

You will provide on-floor technical support for HMIs, Thin clients, Printers, Scanners, and other peripherals.

Responsibilities

• Troubleshoot and resolve hardware and software issues in a timely manner.
• Install, configure, and upgrade scanners and printers.
• Respond to incidents, service requests, and escalations from the Service Desk.
• Maintain IT equipment inventory and support asset management processes.
• Document issues, resolutions, and troubleshooting steps using ITSM tools.

Required Skills

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 2–4 years of technical support experience.
• Strong understanding of Windows OS and Microsoft 365.
• Experience with hardware diagnostics and troubleshooting tools.
• Familiarity with Active Directory and user account management.
• Knowledge of imaging tools and device deployment (SCCM, Intune, MDT, etc.).
• Experience with Servicenow and Remedy.
• Ability to multitask and work effectively under pressure.

Preferred Skills

• SQL knowledge.

Key Skills

Education

Bachelor's degree