Description

You will provide first and second level support for UC and IP telephony systems in an office-based role in Plainsboro, NJ.

Responsibilities

• Monitor UC and IP telephony systems for performance and availability using network monitoring tools.
• Perform routine maintenance including software updates and configuration changes.
• Diagnose and resolve basic technical problems related to UC and IP telephony.
• Escalate complex technical issues to senior engineers or relevant teams.

Required Skills

• 1 to 5 years of experience in a relevant technical field.
• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Basic understanding of VoIP protocols such as SIP and H.323.
• Knowledge of Cisco WebEx calling, Session Border Controller, and CUCM.
• Familiarity with network monitoring and troubleshooting tools like Wireshark or PRTG.
• Basic knowledge of networking concepts including NAT, firewalls, and QoS.
• Ability to work 5 days per week on a shift schedule between 12:00 ET and 22:00 ET.

Preferred Skills

• Cisco Certified Network Associate (CCNA), CCNA (Voice), SIP certification, or CompTIA Network+.
• Hands-on experience with UC systems or IP telephony in a lab or professional environment.
• Familiarity with Cisco Unified Communications or Microsoft Teams.

Key Skills

Education

degree in Information Technology, Computer Science