Description

You will monitor and maintain UC and IP telephony systems to ensure performance and availability.

Responsibilities

• Monitor UC and IP telephony systems using network monitoring tools.
• Perform routine maintenance including software updates and configuration changes.
• Provide first and second level support for UC and IP telephony issues.
• Diagnose and resolve technical problems and escalate complex issues to senior engineers.

Required Skills

• 1 to 5 years of experience in a relevant networking or support field.
• Basic understanding of VoIP protocols including SIP and H.323.
• Knowledge of Cisco WebEx calling, Session Border Controller, and CUCM.
• Familiarity with network monitoring and troubleshooting tools such as Wireshark and PRTG.
• Foundational knowledge of networking concepts including NAT, firewalls, and QoS.
• Associate's degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• Cisco Certified Network Associate (CCNA), CCNA (Voice), SIP certification, or CompTIA Network+.
• Hands-on experience with UC systems or IP telephony in a lab or professional environment.
• Familiarity with Cisco Unified Communications or Microsoft Teams.

Key Skills

Education

Any Graduate