Description

Key Responsibilities:

• (Schedule: 24x7 Operations | Day & Night Shift available)
• Monitor network and infrastructure environments for alerts, events, and connectivity issues.
• Perform initial incident triage and troubleshooting for network and infrastructure-related issues.
• Troubleshoot basic TCP/IP, connectivity, routing, and switching issues.
• Identify service-impacting events and escalate incidents according to established procedures.
• Create, update, and maintain accurate incident and service tickets.
• Follow established runbooks, SOPs, and troubleshooting procedures.
• Document troubleshooting activities, incident status, and resolution details.
• Support technical teams during network outages and service-impacting incidents.
• Participate in incident bridges and provide accurate status updates when required.
• Support scheduled maintenance and change activities according to operational procedures.
• Perform effective shift handoffs and communicate outstanding incidents to the next shift.
• Maintain a high level of attention to detail while working in a fast-paced 24x7 operations environment.

Key Requirements and Technology Experience: 

• 1–3 years of experience in NOC, network operations, network monitoring, infrastructure monitoring, or related technical support.
• Working knowledge of TCP/IP and basic networking concepts.
• Exposure to routing and switching.
• Experience with network, server, or infrastructure monitoring.
• Experience troubleshooting technical/network alerts and incidents.
• Understanding of incident escalation and ticket management.
• Ability to follow documented procedures and runbooks.
• Strong written and verbal communication skills.
• Ability to work in a 24x7 shift-based environment.
• Experience with ServiceNow or another ITSM/ticketing platform.
• CCNA or equivalent networking knowledge.
• ITIL or incident/problem management experience.
• Experience with network or infrastructure monitoring tools.
• Experience supporting maintenance windows or change activities.
• Experience in an energy, utilities, telecommunications, or other critical infrastructure environment

Key Skills

Education

Any Graduate