Description

You will provide technical support for network infrastructure, managing incidents and resolving issues for end users.

This role is on-site.

Responsibilities

• Manage incident tracking and resolution using ticketing tools.
• Troubleshoot technical issues and escalate complex problems when necessary.
• Support end users across various levels of IT proficiency.
• Maintain accurate call tracking and comprehensive documentation.

Required Skills

• 5+ years of experience in IT support roles.
• Hands-on experience with incident management processes.
• Proficiency with ticketing tools; ServiceNow experience is preferred.
• Strong troubleshooting abilities for network and system issues.
• Experience as a Systems Administrator or Help Desk Technician.
• Excellent verbal and written communication skills.

Preferred Skills

• ServiceNow experience.
• 3-year tenure in previous support roles.

Key Skills

Education

Any Gradute