Description

This role provides centralized L1 operational support for FTTH service delivery.

Responsibilities

• Support the Order to Cash functionality across the entire Service Delivery workflow.
• Act as the primary technical contact for implementation and regroom teams, interfacing with internal and external partners.
• Provide centralized L1 operational support to field technicians and internal teams via multiple channels.
• Support service restoration and provisioning by performing or guiding tasks like ONT changes and service activation.
• Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas.

Required Skills

• 7+ years of professional experience.
• Bachelor's degree.
• Proficiency with Tcp/ip, Dns, Dhcp, Vlans, Subnetting, and Nat.
• Experience troubleshooting wired and wireless connectivity issues.
• Familiarity with switching and routing fundamentals.
• Understanding of firewall concepts and VPN fundamentals.
• Experience diagnosing and resolving order fallout by identifying blockers.
• Ability to document processes and develop reference implementations.

Key Skills

Education

Bachelor's degree