Description

You provide centralized Level 1 operational support for FTTH service delivery and order-to-cash workflows.

This role is on-site.

Responsibilities

• Act as the primary technical contact for implementation and regroom teams, interfacing with internal and external partners.
• Support service restoration and provisioning by performing or guiding tasks like ONT changes and service activation.
• Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas.
• Diagnose and resolve order fallout by identifying blockers and documenting processes.

Required Skills

• 7+ years of professional experience in network or technical support.
• Bachelor's degree in a relevant field.
• Proficiency with TCP/IP, DNS, DHCP, VLANs, subnetting, and NAT.
• Experience troubleshooting wired and wireless connectivity issues.
• Familiarity with switching and routing fundamentals.
• Understanding of firewall concepts and VPN fundamentals.

Key Skills

Education

Bachelor's degree