Description

You will provide technical assistance across computer systems, networking, hardware, and software.

Responsibilities

• Manage help desk tickets via phone, email, and chat, ensuring timely resolution and documentation of all customer interactions.
• Install, configure, maintain, and repair computer hardware and software.
• Monitor incoming IT requests and respond quickly to system outages or technical issues.
• Handle user onboarding and offboarding processes.
• Escalate unresolved technical issues to the next tier when necessary.

Required Skills

• 5+ years of experience working in a help desk environment.
• Proficiency with Windows, Linux, and iOS operating systems.
• Tier 1 networking and troubleshooting experience.
• Strong oral and written communication skills.
• Ability to work a variety of shifts with minimal notice.
• Must have reliable transportation and ability to pass a background check.
• Degree or any graduate level education.
• Demonstrated understanding of information security for systems and user devices.

Preferred Skills

• Familiarity with Manage Engine ticketing systems.

Key Skills

Education

Any Graduate