Description

You will provide Tier 1 network troubleshooting and technical support to resolve hardware and software issues.

Responsibilities

• Manage and resolve Help Desk tickets across multiple communication channels.
• Install, configure, and maintain hardware and software systems.
• Document all customer interactions and troubleshooting steps clearly.
• Monitor systems and respond to IT incidents as they occur.
• Support user onboarding and offboarding processes.

Required Skills

• 5+ years of experience in a help desk or technical support role.
• Proficiency with Windows, Linux, and iOS operating systems.
• Experience performing Tier 1 network troubleshooting.
• Familiarity with ticketing systems, such as ManageEngine.
• Understanding of basic information security principles.
• Strong organization and problem-solving skills.
• Ability to multitask and manage technical issues under pressure.
• Must have reliable transportation and ability to pass a background check.

Preferred Skills

• Experience with ManageEngine ticketing systems.

Key Skills

Education

Any Gradute