Description

You manage incidents and support for the ITS fiber network, roadside devices, and software applications while collaborating with construction teams.

This role is on-site.

Responsibilities

• Manage Help Desk tickets promptly and respond to customer issues via phone, email, and chat until resolution.
• Document all customer interactions and escalate unresolved issues to the next Tier.
• Perform hardware and software changes and repairs on IT systems.
• Monitor IT requests and maintain computer systems, providing support during outages.

Required Skills

• 5+ years of experience in a help desk environment.
• Proficiency with Windows, Linux, and iOS operating systems.
• Familiarity with ticketing systems and IT service management.
• Strong understanding of information security within systems and user devices.
• Excellent oral and written communication skills.
• Detail-oriented with the ability to remain calm and professional under stress.
• Resourceful troubleshooting skills for new and critical technical issues.
• Ability to work independently with minimal supervision.

Key Skills

Education

Any Graduate