Description

You will monitor and maintain statewide LAN/WAN networks, including point-to-point, wireless, campus, VPN, and agency host computer configurations for voice and data circuits.

Responsibilities

• Monitor network alarms, alerts, and faults to ensure service reliability and availability.
• Maintain and update ServiceNow records, including incidents, requests, problems, configuration items, and change requests.
• Analyze network data using management systems, databases, and spreadsheets to identify and address equipment or service issues.
• Initiate trouble reports and corrective procedures to engage appropriate technical support personnel.
• Participate in a 24/7 operational support rotation, including weekends and holidays.

Required Skills

• Minimum 1 year of experience with LAN/WAN maintenance and support.
• Minimum 1 year of call center or service desk experience.
• Experience or knowledge of voice and data circuits, including troubleshooting and research.
• Familiarity with incident ticketing systems such as ServiceNow or Remedy.
• Strong customer service skills.
• Ability to work a rotating shift schedule (10 days on, 4 days off, 5 days on, 2 days off).
• Any Graduate degree.

Key Skills

Education

Any Gradute