Description

Monitor and maintain State of Alabama LAN/WAN data circuits within the Network Operation Center, ensuring rapid response to alarms and faults.

This role is on-site.

Responsibilities

• Monitor communication networks, equipment, and systems to identify alarms, alerts, and faults.
• Respond to observed problems following standard infrastructure monitoring and management procedures.
• Create and update incidents, requests, problems, configuration items, and change requests within ServiceNow.
• Maintain professional relationships with network vendors, state agencies, and client personnel to facilitate problem resolution.
• Follow up with customers via phone or in-person to ensure satisfaction before resolving assigned tickets.

Required Skills

• 6-12 months of experience with LAN/WAN maintenance and support.
• 6-12 months of experience in a call center or service desk environment.
• Knowledge of voice and data circuits including troubleshooting and research.
• Experience using incident ticketing systems such as ServiceNow or Remedy.
• Proficiency with Solar Winds, Splunk, TruView, or CA Performance Center.
• Strong customer service and communication skills.

Preferred Skills

• Some college or an Associate Degree in an IT field.
• 6-12 months of IT work experience or equivalent college coursework in infrastructure/network environments.

Key Skills

Education

Any Graduate